TheCraftySwirl is taking a short break
Reviews
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Jena on Mar 19, 2024
5 out of 5 starsGreat communication during the shipping process. Such a beautiful shelf & easy to hang!
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Kathy on Feb 7, 2024
5 out of 5 starsThey are so beautiful and the colors are awesome. They are sitting on a tray on my coffee table. You might say center attraction.
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Greg on Nov 26, 2023
5 out of 5 starsThe shelves were great! Matched the description and met my expectations!
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Jason on Sep 12, 2023
4 out of 5 starsReasonably well made....arrived with one knot missing which caused issues with leveling....knots weren't all at the same spot for all the shelves so there were some issues with leveling them, but as long as you can tie a knot in a certain spot it is easy enough to rectify...seller was very responsive and friendly...will definitely consider shopping here again!!
Ilana responded on Sep 13, 2023
Thanks so much for your review! We wish all walls were made the same but alas they’re not all created equal 😊. Sent over some info from our Insert, FAQ section & Instagram Highlights on how to adjust your shelves to make level for your particular wall. Feel free to reach out with any additional questions or feedback!
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Handmade Home Decor Pieces
Shop members
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Ilana
Owner, Curator, Maker
In between working on TV Shows & Movies, we make home decor! It started as a hobby for our own home & we thought why not share it!
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Mike
Maker
I come from a family of construction and carpentry. We like coming up with new ideas for our home and enjoy giving quality pieces for your homes.
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Scout
Assistant
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
SHIPPING-PROCESSING
|| PROCESSING ||
Orders:
4-5 WEEKS PROCESSING to catch up from orders from when we were on Holiday. Will be shipping sooner ☺️
Processing does not include shipping time, just the time to hand make your order in the order received ☺️
||SHIPPING ||
UNDERSTANDING PRE-TRANSIT:
All packages stay in "Pre-Transit awaiting item mode" until they are hand scanned in, even if the package is at the facility it can say that they are awaiting the package.
Please have patience, all packages have been dropped off, they are just waiting to be scanned. Once shipped out we have no control over the length of time of transit and delays. Thank you for you understanding & patience ☺️
ADJUSTING SHELVES
Check out our Instagram Highlight “TIPS” for videos
All shelves are adjustable to fit your particular wall! Your item may not be level when you hang it. Simply adjust the string left or right, shorten & knot or once hung, slightly push down the front or back of the shelf to make it level!
Please Note:
-No Ring Shelves & Twine+Ring: Will be strung all the way through the entire shelf
-With Ring Shelves: Will be tied individually under each hole
-To adjust Duo or Trio Shelves, you will receive and insert or check out our Instagram
-Potted Shelves: If you choose the Closed Cord option, you will have to balance the opposite side of the pot with weight of decor or items in order for it to hang and not tilt to one side! :)
PAINT & STAINS
There are some listings that have the option for Two Tone & Non Two Tone versions.
Two Tones are listed first, Non Two Tones second.
WHITE/STAIN OF CHOICE: White Painted/Stain (our Two Tone version)
STAIN OF CHOICE: All Stained, no white (Non Two Tone Version)
Antique White is very light and is stain where you will see a lot of the wood grain and wood color through. It is not a solid white color :)
UPDATE: No longer offering Antique White. We can offer painting white if requested
Stains & Paint may vary in terms of appearance of online due to individual wood grains, knots, nicks and character. No two are alike! :)
INCLUDED HARDWARE & ITEMS
WIDE & THIN BOX SHELVES
Each box shelf comes with two keyhole hangers in the back. All you need is a nail or screw to fit it flush to your wall!
FLOATING CUBES
Our Floating Cubes do come with a mason jar or vase. Put which you would like with your Floating Cube, in the notes section when you checkout!
POTTED SHELVES
Our shelves DO NOT come with the pot included. Our Potted Shelves FIT 4" pots
LOCAL PICKUP || DELIVERY/DROP OFF
**PICKUPs & DROP OFFs are currently postponed due to COVID
DAMAGE/UNDONE IN SHIPMENT
DAMAGE/UNDONE
If your item becomes lost, undone or is damaged in shipping, file a claim with USPS to receive a refund from them, once dropped off we have no control.
If your item is heavily damaged in transit, message us with photos of the damage, and we will arrange a replacement. Heavily damaged indicates the product is broken & cannot function or be used.
If your strings become unstrung in transit, please contact us for how to instructions, or visit our TIPS highlight on our Instagram ☺️
CONTACT
Please feel free to contact us through Etsy's messaging system or thecraftyswirlco@gmail.com ☺️
HOLIDAY 2023
*HOLIDAY PROCESSING*
All orders placed by DECEMBER 15TH will ship out by the USPS holiday deadline of 12/18.
Please note that USPS is responsible for your package once we drop it off and are in control of whether your package will arrive in time for the holidays. If your package is late or does not arrive in time for Christmas, please contact USPS directly with your provide tracking number.
All orders placed after Dec 15th, will have updated processing for our vacation, and we will message directly any updates on shipping earlier than the processing at the time.
HAPPY HOLIDAYS ☺️
Seller details
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